The agreement will be governed by these terms and conditions.


1. Orders

1.1 Orders will be placed once the Customer has signed the quotation (physically or electronically) and accepted the terms & conditions of sale.

1.2 Payment of the deposit will be taken as acceptance of the quote and the terms & conditions of sale.

1.3 The Customer explicitly acknowledges that he/she understands the conditions of the quotation/order and that all abbreviations contained therein are understood.

1.4 The products supplied by Windor Solutions (Pty) Ltd are made to measure and can take up to 6 weeks for delivery depending on the product, factory stock and factory production. Generally, installation takes approximately 21 working days from the date of order.


2. Price and Discounts

2.1 The Goods are sold by Windor to the Customer at the price stated in the quotation. The price is inclusive of Value Added Tax, delivery, and installation (unless specifically stated in the quotation). All other customs, duties, and taxes payable in respect of the Goods shall be paid by the Customer.

2.2 Windor may allow discounts as specifically agreed upon provided that such discounts shall not be allowed on any Goods where payment is overdue.


3. Returns, Warranties and Claims

3.1 The supplier’s warranties are applicable to the product supplied in terms of this agreement and Windor will guarantee workmanship for a period of one year, subject to the customer taking care of and maintaining the product.

3.2 The products supplied by Windor are generally made to measure, and installed on the customer’s premises, and are therefore very difficult to remove. The customer will therefore be afforded every practical opportunity to inspect the product before installation.

3.3 Once installed, the customer’s recourse shall be limited to rework, or repair or replacement of defective parts or materials, or a refund of a reasonable portion of the price paid, where complaints are determined to be valid.

3.4 All complaints shall be directed to Windor within 10 days of installation.

3.5 In the event of latent defects covered by the warranty, the complaint shall be lodged as soon as it becomes apparent, and within the warranty period.

3.6 Windor does not take responsibility for damage incurred for sub-standard plastering and/or brick work.


4. Delivery Risk and Ownership

4.1 Risk in the goods will pass to the customer on delivery to the delivery address.

4.2 Windor retains ownership of the Goods until payment is received in full.

4.3 The customer acknowledges that the time for delivery is dependent on several factors beyond the control of Windor. Although Windor shall endeavour to meet the delivery dates quoted and shall advise the client of anticipated delays as soon as these become apparent, Windor shall not be liable for any costs incurred by such delays.


5. Payment

5.1  Unless otherwise agreed, a deposit of 75% is required to process the order.

5.2 Unless otherwise agreed, the remaining balance is due on completion of installation.

5.3 Should payment not be made on time, any discounts given (where applicable) shall be revoked, and interest may be levied at prevailing prime interest rates.

5.4 Payment due and payable can under no circumstances be conditional upon payment being received from a third party – the so-called “pay when paid” clauses. Any agreements between the client and any third party are not applicable to any agreement with Windor Solutions (Pty) Ltd unless specifically stated otherwise and agreed to in writing by all parties involved.